FAQ

Got questions? We have answers

Everything customers ask us most, pricing, turnaround, fabric care and business laundry. Still stuck? We're one message away.

Rated 5.0 on Google24-hour turnaroundTwo Rivers Mall, Nairobi

Pricing & plans

What it costs

How much does laundry service cost?+

How is a load measured?+

How do I pay?+

Do you charge for pickup and delivery?+

Questions answered

24hr

Standard turnaround

Low-cost

Pickup & delivery

5★

Google rating

Service & turnaround

When will my clean laundry be delivered?+

How do I book a pickup?+

Do I need to be home for collection?+

Will I know when my order is ready?+

What are your opening hours?+

Care & handling

What types of laundry do you clean?+

Do I need to provide detergent?+

What if I have an item that needs hand washing?+

What happens if I leave personal items in my pockets?+

Can you remove tough stains?+

Do you separate whites and colours?+

For business

Do you offer laundry service for businesses?+

Is there volume pricing?+

Message us on WhatsApp and you'll usually hear back within the hour during opening times.